Online store shipping policy Italy & EU
Shipping in the EU are free of charges for the Customer.
Shipping of available products may take place within 7 days or 30 days from the order date, depending on production time and barring unforeseen circumstances beyond the control of Mattioli S.p.A.
We invite the Customers to check the shipping time reported on each product page before proceeding with the order.
Orders placed after noon (12.00), on Saturdays, Sundays or national holidays, will be processed the following working day.
The unavailability of one or more products is properly stated before the purchase. Non immediately available products can still be ordered but might require a shipping time of more than 30 days, due to production time.
The shipment of the order by Mattioli S.p.A. also applies to a partial delivery, limited to the products available within those purchased.
We deliver to the following countries within the EU:
Italy, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
We don't deliver to P.O. boxes.
Shipments are usually handled by DHL courier, but Mattioli may reserve the right to entrust the shipment to a different courier. Customers will be accurately informed via e-mail on the name of the courier and on their tracking number once the order is processed.
You can track your shipment on each courier website with the waybill number (tracking number) sent to you via e-mail once your order is shipped. Please note, the waybill number will be sent to the e-mail address used for the purchase.
The goods are shipped with insured shipment. In case of damage during the shipment we kindly ask the Customer to contact our Customer Service at the email address firstname.lastname@example.org within 7 days from the delivery date. Please save all packaging, goods and invoices in order to let us verify the damage and process the claim. Our Customer Service will contact you to define the procedure.
In case of damages during the shipment, we will send a new item as replacement of the damaged one. The replacement of the good will take place within 30 days from the customer warning and only after receiving the damaged item from the customer at:
Via Bologna, 220 - 10154 - Torino (Italia).
Please contact our Customer Service to arrange the goods pick up.
To know if the return is charged to the customer, please check our Return Policy.
For any other information, please contact our Customer Service via email to email@example.com. We will try our best to satisfy any specific request.