Customer Care

 Official distributors

We have a dedicated team for our official distributors all over the world. For any inquiry regarding your orders and for commercial information, please contact us via e-mail at commerciale@mattioli.it or via phone at (+39) 011 24 81 766 Monday – Friday 9.00 – 18.00

 

Online Store

We want to ensure you the best shopping experience on our online store. As a result, we are at your disposal for any information or advice you may need.

If you would like to know more about our jewels characteristics, or if you would like to know if a specific item can be handcrafted in a gold variant, or if you simply are in doubt about a special gift, feel free to contact us via phone at (+39) 06 6992 1501. One of our sales assistant will gladly clarify any doubt.

If you would like to reach us via WhatsApp for a querie or if you are calling from abroad, you can easily contact us at (+39) 345 488 28 08. A dedicated sales person will assist you.

Please note our online store sales assistants cannot release information regarding the shipment of your items or any technical information regarding the process of the orders.

For technical support or shipment information, we kindly ask you to refer to our Shipping Policy or contact us via the Contact Form or e-mail at shop@mattioli.it